Soft Skills 12 – Work Basics

Learn the Prerequisites of Fearless Communication and Resilience

What will I learn?

This is a fine place to build your soft skills. Every job, no matter what it is, requires excellent communication skills enhanced by a confidence, assertive attitude.

This is a general introduction to key soft skills, which boosts your ability to speak articulately, listen, empathise, and manage constructive feedback and challenging people. Leading to the chance for you to influence, persuade and leave a lasting positive impression.

Lesson plan

  • Introduction
  • Communication Basics
  • Communication Styles
  • Get the Attitude
  • Confident Communicators
  • Listening & Hearing
  • Asking Good Questions
  • The Feedback Loop
  • Top Team
  • End Note
Number of lessons
8
Duration
Approx : 8 hours
Category
Communication skills
Certificate issued
Yes

199.00 (inc VAT) for 90 days access.

How would you like to purchase this masterclass?

All our masterclasses are available as self-paced on-demand e-learning, tutor led training or flexible group licensing for your whole business or team.

199.00 (inc VAT) for 90 days access.

Get instant access to this course now using this option.

Would you like to book a live tutor led course?

We offer access to our courses with flexible group licensing. Get in touch and we'll tell you more.

Masterclass overview

Why is it important to get basic work skills mastered?

There are decisive work skills you will have to possess to succeed in any 21st century workplace. The changes and advances in technologies create a challenges of how we can add value. Unless we enhance existing skills or learn new ones we will find our job prospects gets challenged. So learning the most commonly identified must-have skills gives a career edge.

What the important key basic work skills ?

These include things like excellent communications skills mixed with courage, confidence, presentation, higher order thinking skills, consistency and healthy curiosity.

What will you achieve at the end of this Masterclass?

Effective communication skills are the cornerstone to success in the world of work today. Every job, no matter what it is, requires excellent communication capabilities. If you want to progress in your role, you need to be able to both express yourself clearly and be able to listen and understand the needs, wants and intentions of others when they communicate to you.

This a broad-brush starter for your introduction to key work skills. You will work on ways to build your confidence and learn to develop techniques on how to be assertive, and how to cope with difficult situations. At the end of this masterclass you will be able to interact with others effectively, let your presence be and share information effectively which is understood and appreciated.

How will you measure success?

  • Communicate clearly and get your message across.
  • Develop skills to ask questions to give you information you need.
  • Learn what your non-verbal messages are telling others.
  • Develop skills to listen actively and empathetically.
  • Enhance your ability to handle difficult situations.
  • Identify confident behaviours to communicate at all levels.
  • Encourage others to open up and speak freely with you.
  • Utilise team-working dynamics to benefit your career.

Who benefits from this Masterclass?

We designed this masterclass for anyone keen on improving their team-building, and communication skills. You may be a school-leaver, apprentice, student, graduate, in a job that would advance from knowing how to be an effective team-player and having well-rounded communication skills or an entrepreneur who is developing a team and wants to enhance communication skills.

How will you manage your motivation?

You study at your convenience at your own pace. As you move through the class lessons, be inspired to complete each lesson by monitoring the progress tracker to oversee your class achievement. 

Your e-workbook includes all assignments, information, instructions, tasks and further reading contained in one place. Plus with each lesson being a video, you get to study in an easy and consistent manner. Complete your study of the class material to obtain your certificate.

You decide on the best learning approach which works for you. Select from On-Demand or Live Tutor.

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